Return Policy
We hope that you love everything that you order, but if you are unhappy with any of the products that you receive, you may send them back within 30 days for a refund to your original form of payment. Please note, shipping costs are non-refundable the cost of the label will be deducted from your refund amount.
If you receive free shipping on an order and return the entire order, the cost of the original shipping fee will also be deducted from your refund.
Refunds will be made to the original form of payment or as a gift certificate. Refunds issued as a refund to the original form may take 5-10 business days to post, depending on your bank's policies. If you choose store credit as your refund method, you will receive a gift certificate for that amount in your email once the return is processed.
Products must be less than 50% consumed. Products purchased with rewards points are not eligible for returns.
To initiate a return, please email us at hello@mosellebeauty.com to receive instructions on how to mail back the product.
Shipping Policy
Shipping Policy: We currently ship only within the United States. Orders are typically processed and shipped within 3-5 business days. Please note that shipping times may vary depending on your location and any unforeseen circumstances.
For local customers, pick up options are available by appointment only. Pick ups may be scheduled for same-day or next-day depending on availability. To arrange a pick up, please contact us at hello@mosellebeauty.com to coordinate a convenient time.